How to Return

1. Click the Withdraw From Contract / Return Your Order button at the top of this page.
2. Enter your order number and the email address used to place your order. Your order number can be found in your confirmation email and on your packing slip.
3. Check that your items meet all of our return requirements before packaging them.
4. Fold your items neatly and include your packing slip inside the parcel.
5. If you no longer have your packing slip, include a note containing your full name, email address and order number.
6. Send your parcel back using your chosen return service.

We recommend using a tracked postal service for all returns.

Returns sent without identifying information may be delayed because our warehouse team will be unable to match the parcel to your order until you contact us.

Late Returns

Returns that fall outside of our returns timeframe cannot be registered through our online returns portal and will not be accepted.

Return Requirements

All returned items must be in a condition suitable for resale.

• Items must be unworn, unwashed, unstained and unperfumed.
• Items must be free from makeup, fake tan, smoke, body odour, dirt and pet hair.
• All internal, external and security tags must remain attached.
• Items should be folded and repackaged neatly in the condition in which they were received.
• Zips should be fastened and ties should remain untied.
• Footwear must be returned with the original shoe box in good condition.
• Items must not have been altered or modified from their original condition.

What Items Are Non-Refundable?

• Items where internal, external or security tags have been removed.
• Worn, stained, soiled or damaged items.
• Items showing makeup, fake tan, perfume or other evidence of wear.
• Returns received outside of the permitted returns timeframe.
• Face masks and hair ties.
• Bra Accessories where the packaging has been opened.
• Items that have been altered or modified, including alterations carried out by a dressmaker or other third party.

Pilling

Due to the nature of some synthetic and natural fabrics, pilling can occur through wear. Pilling resulting from wear is not considered a manufacturing fault and will not qualify for a refund or exchange.

Refunds & Return Charges

Return Costs

Returns are not free and customers are responsible for the cost of returning unwanted items.

We offer affordable return options for many markets, but you may also choose your own suitable return service where available.

We recommend using tracked postage because you remain responsible for your parcel until it has been delivered back to us.

Refund Processing

Once your return reaches us, please allow up to 10 working days for our team to inspect the items and process your refund.

You will receive an email confirmation once your refund has been processed.

Approved refunds are issued back to the original payment method used for your order.

International Returns

International customers are responsible for arranging and paying for their return.

When completing your return postage or customs documentation, please clearly identify the parcel as a return to the seller.

• Use Returning to Seller as the reason for export where applicable.
• Complete all customs documentation accurately as a returned purchase.

Customs duties, import taxes and sales taxes paid in connection with the original international order are non-refundable.

International return shipping costs are the customer's responsibility.

We recommend comparing available return services to find the most competitive tracked shipping option.

Please check your parcel dimensions and weight before arranging your return, as both can significantly affect international postage costs.

Faulty or Damaged Items

We want every item to arrive in perfect condition. If you believe there is a manufacturing fault with your item, please contact our Customer Care team within 7 days of delivery.

Please include your order number and clear photographs showing the issue so our team can review your query.

Faulty-item claims are reviewed individually and photographic evidence may be required before a resolution can be confirmed.

Where an accepted manufacturing fault qualifies for a refund, the refund may include the item price and the original postage amount paid, subject to the applicable circumstances.

Intentionally damaged items or damage caused by wear or use will not be treated as manufacturing faults.

Alterations

We cannot accept items that have been altered or modified from their original condition, including alterations carried out by a dressmaker.

Contact Our Returns Team

Email: returns@ohelloclothing.com

Please include your order number and photographs where applicable.

Fair Use Policy

To keep our returns process fair for all customers and protect the business from misuse, Oh Hello may monitor return activity and take appropriate action where necessary.

Where return activity appears abusive, excessive or fraudulent, we may refuse a refund, restrict future returns, or suspend or close an account. Serious cases may result in further action where appropriate.

Examples May Include

• Claims that an order or item was not received where tracking information confirms delivery.
• Claims for missing items where returned parcels are incomplete.
• Returning products that show signs of wear, use, washing or damage.
• Returning products that were not purchased from Oh Hello or that do not match the original order.
• Excessive or unusual return activity, including repeatedly ordering high quantities and returning most or all items.
• Repeated or unjustified payment chargebacks.