We are taking precautions to keep our warehouse employees safe, there may be a delay in processing returns. In addition to our typical processing time of up to 6 business days, we are implementing a holding period of 48 hours upon delivery for all returns. We appreciate your extended patience and understanding during this time.
How do I return?
- Click on the button above and follow the steps to return.
- You will get a confirmation email with shipping guidelines after your return has been submitted, please check your spam folder. Items outside of our 14 day return policy will not be able to process a return.
- Please do make sure you include your packing slip or a piece of paper with your full name, email or order number. If you send back a return without any information our warehouse team will not know the return is yours and it will delay your return until you reach out to us.
- Orders must be received by us within 14 days of the delivery date, please check when you signed for your parcel before submitting. Orders that are late will not be accepted and will be returned at the customers' expense. Returns that are late because you were on holiday will not be accepted.
- Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke, or pets.
- If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address without notice.
- Items must have all tags still attached, including outside tags.
- All footwear returns must include the original shoe box in its original condition.
- You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
What items are non-refundable?
- Items on sale with 40% off will be refunded by store credit.
- Items that have inside or outside tags removed.
- Stained or soiled items - makeup, fake tan, perfume scent etc.
- Late returns (outside of 14 -day policy).
Are there any charges for return?
- Original shipping charges are non-refundable.
- You are responsible for the cost of your return.
How soon will I get my refund?
- You will only receive an email once a refund has been processed.
- We will also notify you of the approval or rejection of your refund.
- Returns can take up to 7 working days to be inspected and for a refund to be processed.
Please contact us ASAP if you receive a faulty item, do not wear the garment.