- customer service
Fast delivery dresses look amazing on all my bridesmaids, flattering on all shapes and sizes
Great customer service and lovely dresses!
Very nice dress love the quality for the price.
Very good fast delivery no problem ordering and very quick delivery
Easy to order, the dresses are beautiful and look so expensive. So pleased!
So simple and beautiful
Love this dress so much! Standing up as maid of honour and I feel so beautiful and elegant
Love the dress nice fit and perfect length
Beautiful classy dress
Obviously a popular dress as had difficulty getting a replacement size but nonetheless the bridesmaids looked stunning.
Excellent service wonderful dresses would definitely buy from this company again.
Stunning Bridesmaid Dress
Bought 5 of these for my bridesmaids, absolutely gorgeous on and great quality!
Dress is gorgeous, looks exactly like the picture
Got this dress for a wedding, gorgeous dress and fits perfectly!
Dress for Ball
Perfect dress, good quality and came so quickly xx
Perfect Bridesmaid dress experience!
We selected these as bridesmaids dresses and they’re perfect! Great quality, fast shipping, and the bias cut was very forgiving for i between sizes. we went a size up due to US/UK sizing, so my daughter who is a bridesmaid normally wears a US street 2-4 fit an 8 in this. I feel like she could have gotten the 6 and it been fine too.
Everything we wanted!
I have just purchased one of these dresses (2 more to come) for my bridesmaids. The dress is exactly how it looks in the photos, great quality and a perfect true to size fit based on measurements! Absolutely love it. Shipping to Australia was quick and painless
I bought these as bridesmaid dresses and they are so flattering on everyone. They look so expensive and elegant - and the materials are great quality. I originally bought one to try and while it was true to size my bridesmaids said they would prefer a size up just for comfort and they didnt want it too fitted.
Lovely dress for my bridesmaids!
Very quick delivery and easy to communicate with
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
All refunds will be processed within 10 working days upon arrival to the warehouse, please only reach out to us once this time has passed.
We hope you love your order, but if you do need to return, we operate a straight-forward return policy.
To be eligible for a return, please make sure you meet the following criteria.
1. Your return must be submitted online within 14 days of receipt.
2. The garment must be unworn and in perfect condition.
3. All security ribbons and tags must be firmly attached.
If your return does not meet our criteria, we reserve the right to return the purchase back to you.
The 14 days period starts from the day delivery is made to your nominated delivery address.
Please note: All returns that are not neatly folded with the zipped fastened will incur a €3 restocking fee.
Returns outside of our returns policy will not be accepted.
Intentionally damaged items or items damaged through wear will not be treated as faulty.
How do I return?
- Please submit your return online via the button above, you will need your order number that is located on your confirmation email, this is also on your packing slip, you will also need your email address used to place your order. Please note: Late returns will not be able to submit a return.
- Please check to ensure your return meets our returns policy before posting, returns that do not meet our returns policy will be refused and returned.
- Please do make sure you include your packing slip or a piece of paper with your full name, email or order number. If you send back a return without any information our warehouse team will not know the return is yours and it will delay your return until you reach out to us.
- Please Note: We do not currently offer exchanges - all valid returns will be refunded. If a size change is required, please place a fresh order.
- Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke, body odor or pets, pet hair ect.
- Items must be folded, repackaged and returned in the same condition they were received, ready for re-sale. Items returned in a poor fashion will be liable for a restocking fee of €3
- If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address.
- Items must have all tags still attached, including outside tags.
- All footwear returns must include the original shoe box in its original condition.
- You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
- Returns that are late because you were away on holiday or your event was cancelled will not be accepted.
What items are non-refundable?
- Items that have inside or outside tags removed.
- Stained or soiled items - makeup, fake tan, perfume scent etc.
- Late returns.
- Face Masks & Hair Ties
Are there any charges for return?
- Original shipping charges are non-refundable.
- You are responsible for the cost of your return.
- Please note: We are currently not processing any exchanges. In the instance you require a size up or a size down - please place a fresh order
How soon will I get my refund?
- You will receive an email once a refund has been processed.
- Returns can take up to 14 working days to be inspected and for a refund to be processed.
International returns - please ensure that you state you are "returning to seller" in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges.
If you believe that you have received a faulty item or an incorrect order, please let us know as soon as possible. We will refund shipping costs up to a maximum of the postage price you originally paid on your order.
We cannot refund you more than your original postage cost for faulty items returned to us. Intentionally damaged items or items damaged through wear will not be treated as faulty.