We use DPD Ireland & DPD UK, Royal Mail, An Post and DHL Express.
All orders placed before 2pm will be shipped on the same day (monday-friday only) - excluding bank holidays.
We do try our best to dispatch orders asap, however do email us from the same email address on your order and we will check if we can change the address for you.
If your order has already been dispatched we will not be able to change your address.
Please check your spam folder and that the email you provided as correct.
No worries, please reach out and we will get this changed.
Sorry, we run a very busy warehouse and we are unable to cancel orders once they have been placed.
Oh no, we are sorry to hear this, please reach out with you order number and details within 24 hours so that we can assist you and resolve as quickly as possible.
The item you ordered may have been out of stock, it is worth checking your emails, including junk and spam folders to see if we have sent you an email about this.
If we haven’t please contact our team with your order details within 24 hours of delivery so we can look into this further for you.
Returns & Refunds
We hope you love your order, but if you do need to return, we operate a straight-forward 28 day return policy.
We allow 14 days for you to notify us of a return and a further 14 days for us to receive the return.
This period starts from the day delivery is made to your nominated delivery address.
Please note - Returns outside of this timeframe will not be accepted
We do not currently have an email notification system for when your return has arrived at our warehouse.
You will only receive a notification once your return has been processed.
Please allow 10 business days from when we receive returns for refunds to be processed.
If you sent the package back as a tracked parcel, you can check this to see if it was delivered yet.
We deal with a large number of sales and returns daily, so apologies that we can not look for individual parcels, but rest assured we will have it processed within this timeframe and you will receive an email notification.
Please contact our team with your order details so we can assist further.
We are sorry if we have made a mistake with your refund.
Before you contact us, there are a couple of things that may affect the amount you have been refunded.
• The delivery charge, which is non-refundable • Any discounts that were applied to the order
If your refund is still incorrect, please contact our team and we will try to resolve this for you as soon as possible.
We will accept more than one order in a return – however please ensure all original packing slips are enclosed so that the returns team can identify and process orders asap.
We do not refund original shipping fees.
We are unable to accept returns outside of the return’s timescales, if there is a delay or an issue with you returning your order please contact our team.
We do not currently offer exchanges. If another size is required, please return your order for a refund and place a fresh order for your desired size.
Please find our full returns info here - https://ohelloclothing.ie/pages/returns
Product Restock Queries
We regularly restock styles, if you want to be notified of a product restock, please sign up for a restock notification by selecting the “NOTIFY ME WHEN AVAILABLE” button on the product page.
Payments & Discounts
We currently accept Apple Pay, Google Pay, PayPal, Visa and Debit card and Klarna (Rep of Ireland and Europe only)
Although we price our pieces realistically, we know everyone loves a good deal. So is worth checking the website as we are always running great promotions where you can grab yourself a deal.
If you are after a discount code, we send these to our customers in our newsletters.
Sometimes you will spot a code on our Twitter, Facebook, Instagram, or the banner on our website too, please keep your eyes peeled! For Student Discounts please click here T&C’s apply.
Please note that we only accept one discount code per order.