Ireland - 1-2 working days

United Kingdom - 3-5 working days

Europe - DHL Express 1-2 working days

USA & Canada - 3-5 working days

Australia - 3-5 working days

Rest of the world - 7 working days

We use DPD Ireland & DPD UK, Royal Mail, An Post and DHL Express.

All orders placed before 2pm will be shipped on the same day (monday-friday only) - excluding bank holidays.

Please check your spam folder and that the email you provided as correct.

No worries, please reach out and we will get this changed.

Sorry, we run a very busy warehouse and we are unable to cancel orders once they have been placed.

Oh no, we are sorry to hear this, please reach out with you order number and
details within 24 hours so that we can assist you and resolve as quickly as
possible.

We hope you love your order, but if you do need to return, we operate a
straight-forward 28 day return policy.

We allow 14 days for you to notify us of a return and a further 14 days for us to
receive the return.

This period starts from the day delivery is made to your nominated delivery
address.

Please note - Returns outside of this timeframe will not be accepted

We do not currently have an email notification system for when your return
has arrived at our warehouse.

You will only receive a notification once your return has been processed.

Please allow 10 business days from when we receive returns for refunds to be
processed.

If you sent the package back as a tracked parcel, you can check this to see if it
was delivered yet.

We deal with a large number of sales and returns daily, so apologies that we
can not look for individual parcels, but rest assured we will have it processed
within this timeframe and you will receive an email notification.

Please contact our team with your order details so we can assist further.

We are sorry if we have made a mistake with your refund.

Before you contact us, there are a couple of things that may affect the amount
you have been refunded.

• The delivery charge, which is non-refundable
• Any discounts that were applied to the order

If your refund is still incorrect, please contact our team and we will try to
resolve this for you as soon as possible.

We will accept more than one order in a return – however please ensure all
original packing slips are enclosed so that the returns team can identify and
process orders asap.

We do not refund original shipping fees.

We are unable to accept returns outside of the return’s timescales, if there is a
delay or an issue with you returning your order please contact our team.

We currently accept Apple Pay, Google Pay, PayPal, Visa and Debit card and Klarna
(Rep of Ireland and Europe only)