Estimated Delivery Times

We work with trusted delivery partners to get your order to you as quickly as possible. Estimated delivery times are:

• Ireland: 1–2 working days
  
• United Kingdom: 3–5 working days
  
• Rest of Europe: 1–2 working days with DHL Express or 3–5 working days with UPS
  
• USA & Canada: 3–5 working days with UPS
  
• Australia & New Zealand: 4–7 working days with UPS
  
• Rest of World: 7–10 working days with DHL
  

Please note: Delivery times are estimates and may occasionally be affected by circumstances outside of our control, including courier or customs delays.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We're proudly based in Ireland & UK, and all Irish and International orders are shipped from our Irish warehouse. UK orders are shipped from the UK, so no nasty customs fees apply!

We ship with trusted carriers including DPD Ireland, UPS, Royal Mail, An Post,
and DHL Express.

All orders are shipped with tracking. Once your order has been dispatched, you’ll
receive a tracking link via email so you can follow your delivery every step of the
way.

We’ll do our best to help! If your order hasn’t yet been dispatched, please email us.

as soon as possible from the same email address used on your order, and we’ll check if the address can be updated.

Contact us at: info@ohelloclothing.com

Note: Once an order has been dispatched, we’re unfortunately unable to make any changes to the delivery address.

First, please check your spam or junk folder, just in case it landed there. Also, double-check that the email address you entered during checkout is
correct.

If you still haven’t received your confirmation after a few hours, feel free to reach out to us at info@ohelloclothing.com, and we’ll be happy to help!

No problem! Just reach out to us at info@ohelloclothing.com, and we’ll get it updated for you.

Be sure to include your full name and order number (if you have it), so we can
locate your order quickly.

We're really sorry about that! Please email info@ohelloclothing.com within 24 hours
of delivery with your order number and a brief description of the issue, and we’ll
resolve it as quickly as possible.

The item may be out of stock. Please check your email (including spam/junk folders) to see if we’ve contacted you about it.

If you haven’t received an update, reach out to info@ohelloclothing.com within 24
hours of delivery, and we’ll look into it for you.

We hope you love your order, but if you need to return something, we offer a
straightforward 28-day return policy.
You have:

14 days to notify us of your return, and
An additional 14 days for it to reach us.

This period starts from the date your order is delivered to your chosen address.
Please note: Returns outside this timeframe will not be accepted.

Due to the high volume of sales and returns processed daily, we do not currently notify you immediately when your return arrives at our warehouse, please check your tracking information.

You’ll receive an email once your return has been processed, and your refund
issued.

No worries! Just contact our team at info@ohelloclothing.com with your order details, and we’ll assist you further.

We’re sorry if there’s been an issue with your refund.

Before contacting us, please consider the following common factors that may affect your refund amount:

Original delivery fees are non-refundable

Discounts or promotions applied at the time of purchase will reduce the
total refunded.

Yes! You can return multiple orders together. Just be sure to include the original

packing slips for each order so our returns team can process them accurately and
quickly.

We’re unable to accept returns past the allowed return window. If you’ve experienced a delay or issue returning your item, please contact us at
returns@ohelloclothing.com, and we’ll do our best to help.

We don’t currently offer exchanges. If you need a different size or colour, please
return your item for a refund and place a new order.

We restock popular styles regularly. To be the first to know when an item is back in
stock, simply click the “NOTIFY ME WHEN AVAILABLE” button on the product
page and sign up for a restock alert.

We restock popular styles regularly. To be the first to know when an item is back in
stock, simply click the “NOTIFY ME WHEN AVAILABLE” button on the product
page and sign up for a restock alert.

Yes — your payment security is extremely important to us.

All transactions are processed through secure gateways that comply with PCI-DSS
(Payment Card Industry Data Security Standard), a set of safety standards
developed by major payment providers like Visa, MasterCard, American Express,
and Discover.
This means your data is handled with the highest level of protection throughout the
checkout process.

Our store uses Shopify to power all payments securely. For more insight, you can view:

Shopify’s Terms of Service
Shopify’s Privacy Policy

We price our pieces fairly, but we know everyone loves a good deal!
We regularly run promotions, so keep an eye on the website for current offers.

Looking for a discount code?

We often share exclusive codes via our newsletter, so be sure to subscribe.

You might also spot codes on our Facebook, Instagram, Tik Tok accounts or banners on the website.

For Student Discounts, click here – terms & conditions apply.

Please note: Only one discount code can be applied per order.