Returns Information
Returns & Refunds
Not quite right? No problem. Register your return online within 14 days of delivery and get it back to us within 28 days.
14 days
of delivery, online
28 days
of delivery
5–7 days
working days of arriving with us
Register online
Click the button above and enter your order number and email. Your return address is shown once you've registered.
Pack it up
Fold items neatly with tags attached, zips fastened and ties untied. Pop your packing slip inside, or a note with your name, email and order number.
Send it back
Post it with any courier you like. Return postage is paid by you. We recommend tracked postage and keeping your proof of postage until your refund comes through.
Return Requirements
Items must be
- Unworn, unwashed and unaltered
- Free from makeup, fake tan, perfume, smoke and pet hair
- Returned with all tags and security ribbons attached
We can't accept
- Items with tags removed or signs of wear
- Items altered by you or a dressmaker
- Returns registered or received after the timeframe
Returns that don't meet these requirements may be sent back to you. Late returns aren't accepted, including if you were away or your event was cancelled. Pilling caused by wear isn't a fault.
Exchanges
We don't offer exchanges. Place a new order for the size or style you'd like, and return the original item for a refund.
International Returns
You arrange and pay for your return. On the customs form, mark the parcel as "Returning to Seller" so it isn't charged on arrival, as we can't accept parcels with customs charges. Customs duties and taxes paid on the original order can't be refunded.
Postage prices vary with parcel size and weight, so compare tracked services to find the best price.
Faulty Items
If your item has a fault, please don't wear it. Email returns@ohelloclothing.com as soon as possible with your order number and clear photos of the fault. Accepted faulty items are refunded in full, including your original delivery charge.
Fair Use
We may monitor return activity. Where returns look abusive, excessive or fraudulent, such as worn items, repeated high-volume returns or false non-delivery claims, we may refuse a refund or restrict future returns.
EU right of withdrawal: customers in the EU can withdraw from their order within 14 days of receiving it. Your statutory rights are not affected.
Email Our Returns Team