All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
All refunds will be processed within 10 working days upon arrival to the warehouse, please only reach out to us once this time has passed.
We hope you love your order, but if you do need to return, we operate a straight-forward return policy.
We allow 14 days for you to return your items.
This period starts from the day delivery is made to your nominated delivery address.
Returns outside of this timeframe will not be accepted
How do I return?
- Please submit your return online via the button above, you will need your order number that is located on your confirmation email, this is also on your packing slip, you will also need your email address used to place your order. Please note: Late returns will not be able to submit a return.
- Please check to ensure your return meets our returns policy before posting, returns that do not meet our returns policy will be refused and returned.
- Please do make sure you include your packing slip or a piece of paper with your full name, email or order number. If you send back a return without any information our warehouse team will not know the return is yours and it will delay your return until you reach out to us.
- Please Note: We do not currently offer exchanges - all valid returns will be refunded. If a size change is required, please place a fresh order.
- Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke, body odor or pets, pet hair ect.
- Items must be folded, repackaged and returned in the same condition they were received, ready for re-sale. Items returned in a poor fashion will be liable for a restocking fee of €2.50.
- If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address.
- Items must have all tags still attached, including outside tags.
- All footwear returns must include the original shoe box in its original condition.
- You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
- Returns that are late because you were away on holiday or your event was cancelled will not be accepted.
What items are non-refundable?
- Items that have inside or outside tags removed.
- Stained or soiled items - makeup, fake tan, perfume scent etc.
- Late returns.
- Face Masks & Hair Ties
- Items marked as final sale
Are there any charges for return?
- Original shipping charges are non-refundable.
- You are responsible for the cost of your return.
- Please note, if you return all items from your order that have more than 6 items a recycling fee will be deducted from your refund of €5/£5. This is non-negotiable.
- Please note: We are currently not processing any exchanges. In the instance you require a size up or a size down - please place a fresh order
How soon will I get my refund?
- You will receive an email once a refund has been processed.
- Returns can take up to 14 working days to be inspected and for a refund to be processed.
International returns - please ensure that you state you are "returning to seller" in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges.
Please contact us ASAP with images if you receive a faulty item, please do not wear the garment and then advise us its faulty, as it will not be accepted for a return.
The dress is fab, but the customer service is top class
This dress is beautiful, bought for my hen. So many compliments and the fit was perfect.
Quick delivery and amazing quality
Delighted with the service looking forward to my next order
Stunning Dress - even better service
Its been a long time since I shopped online in such a fantastic shop. My dress was too small when it arrived and the girls could not have been more helpful with arranging my return and issuing credit. They are so helpful and kind and I will be happy to buy here again and again!
Fabulous at 40!
I ordered the sierra midi Dress for my 40th birthday, it was just perfect! Everyone commented on how nice it was! It fit perfect in all the right places, it such good quality. The dress was out of stock at the time but the staff were amazing keeping me updated with it was due back in! Will be ordering from this company again! Aw I forgot the dress come in the most amazing packaging in a silk cover! Made it more special
Love this company
I bought a gorgeous Sierra dress in the wrong size and the customer service was really prompt and friendly in helping me return it and get the correct size. Im really dubious about buying clothes online but the quality is amazing and I can't wait to wear it to a wedding. I love that it's an Irish company too.
Fast Delivery and Cute Presentation
I ordered a sequined dress from Oh Hello and I was happily surprised by the satin drawstring bag that my dress arrived in. Planning on wearing the dress abroad and the bag will be perfect for protecting it while packing. Also, deliveries within Ireland, from my experience, are very very quick!
Absolutely thrilled with my new dress can't wait to wear it and be glam for the night Delivery is excellent That's the second time I have purchased from oh hello clothing And I'm very happy with the service
So happy with my whole experience from start to finish! The dress was sold out and I emailed customer service and they were so nice and helpful. It came back in stock and I ordered Friday afternoon, it was delivered Saturday! I wore it to my good friend's wedding and felt so good in it and so comfortable. Will 100% be buying from you again!
I had so many compliments on this dress. Thank you
The dress was stunning however it did not suit my body type and i unfortunately had to return it. The excellent service and good quality would mean i would definitely buy again!
Great experience - quick despatch, dress packaged beautifully and all so efficient and easy.
Dress is amazing quality, very fast delivery.