All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
All refunds will be processed within 10-15 working days upon arrival to the warehouse, please only reach out to us once this time has passed.
We hope you love your order, but if you do need to return, we operate a straight-forward 28 day return policy.
We allow 14 days for you to notify us of a return and a further 14 days for us to recieve the return.
This period starts from the day delivery is made to your nominated delivery address.
Returns outside of this timeframe will not be accepted
How do I return?
- Please submit your return online via the button above, you will need your order number that is located on your confirmation email, this is also on your packing slip, you will also need your email address used to place your order. Please note: Late returns will not be able to submit a return.
- Please check to ensure your return meets our returns policy before posting, returns that do not meet our returns policy will be refused and returned.
- Please do make sure you include your packing slip or a piece of paper with your full name, email or order number. If you send back a return without any information our warehouse team will not know the return is yours and it will delay your return until you reach out to us.
- Please Note: We do not currently offer exchanges - all valid returns will be refunded. If a size change is required, please place a fresh order.
- Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke, body odor or pets, pet hair ect.
- Items must be folded, repackaged and returned in the same condition they were received, ready for re-sale. Items returned in a poor fashion will be liable for a restocking fee.
- If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address at the customers expense.
- Items must have all tags still attached, including outside tags.
- All footwear returns must include the original shoe box in its original condition.
- You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
- Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.
What items are non-refundable?
- Items that have inside or outside tags removed.
- Stained or soiled items - makeup, fake tan, perfume scent etc.
- Late returns.
- Face Masks & Hair Ties
- Items marked as final sale
Are there any charges for return?
- Original shipping charges are non-refundable.
- You are responsible for the cost of your return.
- Please note, if you return all items from your order that have more than 6 items a recycling fee will be deducted from your refund of €5/£5. This is non-negotiable.
- Please note: We are currently not processing any exchanges. In the instance you require a size up or a size down - please place a fresh order
How soon will I get my refund?
- You will receive an email once a refund has been processed.
- Returns can take up to 14 working days to be inspected and for a refund to be processed.
International returns - please ensure that you state you are "returning to seller" in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges.
Please contact us ASAP with images if you receive a faulty item, please do not wear the garment and then advise us its faulty, as it will not be accepted for a return.
Beautiful dress great quality
I love the dress however I would really love a petit option as I’m 5’1 fortunately someone took it up for me. The dress is perfect and a gorgeous colour. Would definitely recommend.
Love Love Love
I love the dress, wore it to a wedding and was very comfortable. I received plenty of compliments about the dress. The only fault I had was that I am a DD so trying to have dress sitting correctly and comfortably all day was a struggle. However, I would be using it again for any future events just need to the bra underneath so I am more comfortable.
Perfect for my bridesmaids!
Quick delivery to the UK. Colour was exactly as described online.
Was looking for bridesmaids dresses , and found this online , you’d be surprised with how rare this colour of dress is !! so beautiful, can’t wait to see all the girls in their dresses !
Sahara maxi dress
Item was lovely and colour perfect for my upcoming wedding. Postage is quite expensive compared to most companies
Bought this dress for a wedding that I am in and could not be happier! It took around a month to receive to Canada but was exactly what I hoped! Used the size guide and it is a perfect fit!
Lovely dress but small top
Dress perfect fit on skirt but the front of the top is very short and small showing a lot of cleavage.
Great quality and great price! Love it
Sahara maxi dress
Very happy with dress, fits perfectly, material is great, delivery wasn't long at all, would order from here again
Absolute gorgeous dress !
Loved this dress , perfect fit and it only took 2 days to come .
Gorgeous dress, lovely colour very lightweight. Ladies with a larger bust should size up for coverage on the sides.
Fit perfectly and delivery time was great! The quality is amazing. Would definitely recommend for a bridesmaid dress or something formal. Will be ordering again from the website
Love how it looks
The fabric is a little on the cheap side - no lining, just the single fabric. But fits true to size and flatters my curvy figure- I would normally be a size 12, sometimes 14, but the size 12 fit perfectly.
Very nice, but quite thin material
Very good, quick delivery