Monica Off The Shoulder Gown | Emerald Green

43 reviews
$85.00
  • Colour: Green
  • Side split - On left leg
  • Gorgeous draped neckline
  • Off the shoulder
  • Boned necklike
  • Length: 134cm
  • 40% Nylon, 60% polyester
  • Care: Hand wash only
  • Model is wearing size 8
  • Model is 5'9 height + wearing 10cm heels
Size:

All orders placed from Ireland/UK Europe/International will be shipped from Ireland.
 
You will receive a shipping confirmation email with your tracking information as soon as your order ships. Please note: Delivery days are Mon-Friday only excluding public/bank holidays.
 
 ***Certain areas within the EU are remote areas and the shipping fee will vary. We will contact you if your area is a remote area.***  
 
Pre-order items - Please note pre-order items will be dispatched on the date provided within the description. If any orders are placed with in stock items they will be shipped together once the pre-order item is in stock.
 
Delivery Time Frames: 
 
Ireland: 1-2 working days
UK: 3-5 working days
Europe DHL Express: 1-2 working days - Excluding remote areas
Europe Standard Delivery: 10-15 working days
 
FAQ
 
How can i track my order?
 
Please check your inbox for a shipping confirmation email, inside you will find your tracking number with a link below to track your order. Or you can send us an email and we will be more than happy to help!
 
My delivery was late, can i get a refund for the delivery?
 
We have very little control over your parcel once it leaves our warehouse. Please note that the delivery times listed above are only estimations. Oh Hello is not responsible for any delays caused by the carrier, especially during high-volume periods.
 
Refusing delivery/or not collecting from the depot 
 
Please be aware that if you refuse the delivery or its not collected it will be returned to us and the return return delivery fee will be deducted from your refund. 
 
Please note taxes and duties may be charged for international orders (outside UK & Europe).

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Returning items back to us from outside Europe - please be aware you will need to provide customs with the correct information on your return, please state that its returned goods with no value, we will not be held responsible if your return is returned back to you.
 
Can i track my order?
 
Please check your tracking, you can contact DPD or DHL using the links below:
 
Contact DPD Ireland: Click here.
Contact DPD UK: Click here.
Contact DHL: Click here.
 
Standard Delivery: Please visit your local postal service website to view the updated tracking information.

 

 All refunds will be processed within 10 working days upon arrival to the warehouse, please only reach out to us once this time has passed.

      

We hope you love your order, but if you do need to return, we operate a straight-forward return policy.

 To be eligible for a return, please make sure you meet the following criteria.

1. Your return must be submitted within 14 days of receipt.
2. The garment must be unworn and in perfect condition.
3. All security ribbons and tags must be firmly attached.

If your return does not meet our criteria, we reserve the right to return the purchase back to you.

The 14 days period starts from the day delivery is made to your nominated delivery address. 

Returns outside of this timeframe will not be accepted

How do I return?

  • Please submit your return online via the button above, you will need your order number that is located on your confirmation email, this is also on your packing slip, you will also need your email address used to place your order. Please note: Late returns will not be able to submit a return.
  • Please check to ensure your return meets our returns policy before posting, returns that do not meet our returns policy will be refused and returned. 
  • Please do make sure you include your packing slip or a piece of paper with your full name, email or order number. If you send back a return without any information our warehouse team will not know the return is yours and it will delay your return until you reach out to us. 
  • Please Note: We do not currently offer exchanges - all valid returns will be refunded. If a size change is required, please place a fresh order. 

 

Return requirements

  • Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke,  body odor or pets, pet hair ect.
  • Items must be folded, repackaged and returned in the same condition they were received, ready for re-sale. Items returned in a poor fashion will be liable for a restocking fee of €2.50.
  • If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address.
  • Items must have all tags still attached, including outside tags.
  • All footwear returns must include the original shoe box in its original condition.
  • You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
  • Returns that are late because you were away on holiday or your event was cancelled will not be accepted.

What items are non-refundable?

  • Items that have inside or outside tags removed. 
  • Stained or soiled items - makeup, fake tan, perfume scent etc. 
  • Late returns.
  • Face Masks & Hair Ties
  • Items marked as final sale

Are there any charges for return?

  • Original shipping charges are non-refundable.
  • You are responsible for the cost of your return.
  • Please note, if you return all items from your order that have more than 6 items a recycling fee will be deducted from your refund of €5/£5. This is non-negotiable. 
  • Please note: We are currently not processing any exchanges. In the instance you require a size up or a size down - please place a fresh order

How soon will I get my refund?

  • You will receive an email once a refund has been processed.
  • Returns can take up to 14 working days to be inspected and for a refund to be processed. 

International returns - please ensure that you state you are "returning to seller" in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges.

 

Faulty items 

Please contact us ASAP with images if you receive a faulty item, please do not wear the garment and then advise us its faulty, as it will not be accepted for a return. 

Customer Reviews
5.0 Based on 43 Reviews
5 ★
95% 
41
4 ★
5% 
2
3 ★
0% 
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2 ★
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Filter Reviews:
  • dress
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  • green
05/08/2022
ZJ
Zara J.
United Kingdom

Monica off the shoulder gown

Amazing overall experience

05/08/2022
AR
Anna R.
Ireland Ireland

Great quality

Fast delivery! So handy

04/08/2022
SM
Sophie M.
Ireland Ireland

Great

Amazing would shop here again best service and amazing returns

03/08/2022
MG
Martyna G.
Ireland Ireland

Dress

The dress came very fast and it looks exactly like in the picture I'm very satisfied with my purchase

03/08/2022
EM
Ella M.
Ireland Ireland

Pretty dress

Fits amazing and makes your figure look so good! The sleeves are so nice, the photos don’t do it justice how nice it is in person!

01/08/2022
LL
Lesley L.
Ireland Ireland

Lovely dress

Gorgeous dress originally bought in a small but changed for xs I would say its true to size. Very nice quality. Fast and easy returns process.

30/07/2022
JC
Jamie C.
Ireland Ireland

Good quality

Exactly like the image and super good quality

25/07/2022
SM
Samantha M.
Ireland Ireland

Stunning Dress

The green dress is absolutely beautiful and a fabulous fit. Delivery was super fast. Will definitely shop here again. 100% recommend!

23/07/2022
DF
Donna F.
United Kingdom United Kingdom

Love this dress

Beautiful colour and very flattering.

Oh Hello Clothing Monica Off The Shoulder Gown | Emerald Green Review
19/07/2022
ZC
Zoe C.
Ireland Ireland

Excellent quality dresses and even better service!

Fantastic quality clothing.

14/07/2022
JF
Jacinta F.
Ireland Ireland

Fabulous dress

Excellent service and the dress was beautiful highly recommend

07/07/2022
OA
O'Dwyer, A.
Ireland Ireland

Lovely fitting dress

This dress is such a nice fit. It's very flattering dress on and the material is really nice. The sleeves are a little big but could be easily shortened.

05/07/2022
JF
Jacinta F.
Ireland Ireland

Debs dress

Beautiful dress! Very fast delivery.

05/07/2022
SC
sofia c.
United Kingdom United Kingdom

Monica off the shoulder green

Lovely colour, great quality and got lots of compliments. I got an m for size 10 slightly large but I think a s would have been too small

27/06/2022
CH
Caragh H.
Ireland Ireland

Gorgeous fit & colour!

Super speedy delivery, dress is as pictured. Very happy!

23/06/2022
AU
A U.
United Kingdom United Kingdom

Lovely Dress

Quick shipping and dress is great quality

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