Monica Off The Shoulder Gown | Emerald Green

29 reviews
$87.00
  • Colour: Green
  • Side split - On left leg
  • Gorgeous draped neckline
  • Off the shoulder
  • Boned necklike
  • Length: 134cm
  • 40% Nylon, 60% polyester
  • Care: Hand wash only
  • Model is wearing size 8
  • Model is 5'9 height + wearing 10cm heels
Size:

All orders placed from Ireland/UK Europe/International will be shipped from Ireland.
 
You will receive a shipping confirmation email with your tracking information as soon as your order ships. Please note: Delivery days are Mon-Friday only excluding public/bank holidays.
 
 ***Certain areas within the EU are remote areas and the shipping fee will vary. We will contact you if your area is a remote area.***  
 
Pre-order items - Please note pre-order items will be dispatched on the date provided within the description. If any orders are placed with in stock items they will be shipped together once the pre-order item is in stock.
 
Delivery Time Frames: 
 
Ireland: 1-2 working days
UK: 3-5 working days
Europe DHL Express: 1-2 working days - Excluding remote areas
Europe Standard Delivery: 10-15 working days
 
FAQ
 
How can i track my order?
 
Please check your inbox for a shipping confirmation email, inside you will find your tracking number with a link below to track your order. Or you can send us an email and we will be more than happy to help!
 
My delivery was late, can i get a refund for the delivery?
 
We have very little control over your parcel once it leaves our warehouse. Please note that the delivery times listed above are only estimations. Oh Hello is not responsible for any delays caused by the carrier, especially during high-volume periods.
 
Refusing delivery/or not collecting from the depot 
 
Please be aware that if you refuse the delivery or its not collected it will be returned to us and the return return delivery fee will be deducted from your refund. 
 
Please note taxes and duties may be charged for international orders (outside UK & Europe).

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Returning items back to us from outside Europe - please be aware you will need to provide customs with the correct information on your return, please state that its returned goods with no value, we will not be held responsible if your return is returned back to you.
 
Can i track my order?
 
Please check your tracking, you can contact DPD or DHL using the links below:
 
Contact DPD Ireland: Click here.
Contact DPD UK: Click here.
Contact DHL: Click here.
 
Standard Delivery: Please visit your local postal service website to view the updated tracking information.

 

 All refunds will be processed within 10 working days upon arrival to the warehouse, please only reach out to us once this time has passed.

 

     

 

We hope you love your order, but if you do need to return, we operate a straight-forward return policy.

We allow 14 days for you to return your items.

This period starts from the day delivery is made to your nominated delivery address. 

Returns outside of this timeframe will not be accepted

How do I return?

  • Please submit your return online via the button above, you will need your order number that is located on your confirmation email, this is also on your packing slip, you will also need your email address used to place your order. Please note: Late returns will not be able to submit a return.
  • Please check to ensure your return meets our returns policy before posting, returns that do not meet our returns policy will be refused and returned. 
  • Please do make sure you include your packing slip or a piece of paper with your full name, email or order number. If you send back a return without any information our warehouse team will not know the return is yours and it will delay your return until you reach out to us. 
  • Please Note: We do not currently offer exchanges - all valid returns will be refunded. If a size change is required, please place a fresh order. 

 

Return requirements

  • Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke,  body odor or pets, pet hair ect.
  • Items must be folded, repackaged and returned in the same condition they were received, ready for re-sale. Items returned in a poor fashion will be liable for a restocking fee of €2.50.
  • If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address.
  • Items must have all tags still attached, including outside tags.
  • All footwear returns must include the original shoe box in its original condition.
  • You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
  • Returns that are late because you were away on holiday or your event was cancelled will not be accepted.

What items are non-refundable?

  • Items that have inside or outside tags removed. 
  • Stained or soiled items - makeup, fake tan, perfume scent etc. 
  • Late returns.
  • Face Masks & Hair Ties
  • Items marked as final sale

Are there any charges for return?

  • Original shipping charges are non-refundable.
  • You are responsible for the cost of your return.
  • Please note, if you return all items from your order that have more than 6 items a recycling fee will be deducted from your refund of €5/£5. This is non-negotiable. 
  • Please note: We are currently not processing any exchanges. In the instance you require a size up or a size down - please place a fresh order

How soon will I get my refund?

  • You will receive an email once a refund has been processed.
  • Returns can take up to 14 working days to be inspected and for a refund to be processed. 

International returns - please ensure that you state you are "returning to seller" in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges.

 

Faulty items 

Please contact us ASAP with images if you receive a faulty item, please do not wear the garment and then advise us its faulty, as it will not be accepted for a return. 

Customer Reviews
4.9 Based on 29 Reviews
5 ★
93% 
27
4 ★
7% 
2
3 ★
0% 
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Filter Reviews:
  • dress
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27/06/2022
CH
Caragh H.
Ireland

Gorgeous fit & colour!

Super speedy delivery, dress is as pictured. Very happy!

23/06/2022
AU
A U.
United Kingdom United Kingdom

Lovely Dress

Quick shipping and dress is great quality

23/06/2022
JJ
Janella J.
Ireland Ireland

Emerald green dress

It was very fast shipping! The dress is beautiful! Got a size M, and I’m usually a size 10. Lovely emerald green, I definitely recommend this dress!

Oh Hello Clothing Monica Off The Shoulder Gown | Emerald Green Review
22/06/2022
NK
Norman K.
United Kingdom United Kingdom

Prom dress

Amazing customer service on how to return an item for a bigger size and overall a lovely company

21/06/2022
ZJ
Zoe J.
Ireland Ireland

Great quality dress fits perfectly

My order arrived really fast, was amazing quality and had no problems with it

19/06/2022
SM
sinead M.
Ireland Ireland

Really recommend, fast delivery and true to size

I’m delighted with my purchase. Will definitely buy again from oh hello :)

15/06/2022
A Oh Hello Clothing Customer
JW
Jade W.
United Kingdom United Kingdom

Gorgeous Fit

Perfect size, very flattering, fabric is lovely quality, quick shipping

15/06/2022
EB
Ella B.
United Kingdom United Kingdom

Love the dress

The dress is stunning. Really good quality fabric and the colour is amazing. A bit long on me and I am 5ft 6 but with heels it’s a perfect length. Would highly recommend.

15/06/2022
MF
megan f.
Ireland Ireland

The dress is absolutely beautiful, bought it for my debs and it is the best decision I ever made it fits perfectly and shipping was so fast highly recommend and will definitely be buying more <3

15/06/2022
OT
Orla T.
Ireland Ireland

What a Dress!

I felt like a princess in this dress! Wore it to a friends wedding and received compliments all day! Amazing quality material and fit!

Oh Hello Clothing Monica Off The Shoulder Gown | Emerald Green Review
15/06/2022
KB
Karina B.
Ireland Ireland

Stunning dress!

I wore this dress for my graduation dinner and it was lovely. The dress fit perfectly and was a gorgeous green.

15/06/2022
SM
Sienna M.
Ireland Ireland

stunning dress

the dress is absolutely gorgeous

15/06/2022
EG
Enkeleda G.
United Kingdom United Kingdom

Lovely dark colour

Great material, lovely dress, fits very well!

15/06/2022
SN
Susan N.
Netherlands Netherlands

Monica dress

The service is amazing, I got a quick response and got to pre-order the dress. The delivery was quick (I live in the Netherlands) & the dress was absolutely stunning.

15/06/2022
MB
Maeve B.
Ireland Ireland

Great customer service and beautiful dress

The first dress I bought I did notice had a slight stain on the front so I returned it and bought it again but the dress is beautiful and feels like great quality, also while emailing customer service replies were always polite, helpful and quick! I always recommend shopping here to my friends when someone’s looking for occasion wear

15/06/2022
FM
Francesca M.
United Kingdom United Kingdom

Excellent!

It was beautiful, everyone complimented it and it came delivered quicker than expected with great communication!

Oh Hello Clothing Monica Off The Shoulder Gown | Emerald Green Review
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